JOONBO Privacy Policy

Effective and updated November 12, 2026.

JOONBO Studios LLC operates JOONBO.tv. This notice explains the information handled by our viewer service, profiles, Public Access and creator tools, email updates, optional account connections and private partner intake. Contact sergio@joonbostudios.com for privacy questions, access, correction or deletion requests.

Manage Privacy Choices · Cookie & Storage Notice · Children’s Privacy Notice

Information collected and why

• Account and access information: the account identifier, email and display name supplied by our current ChatGPT sign-in provider; profile choices, selected avatars and protected access records. These support sign-in, separate user accounts and permission checks.
• Viewing features: saved titles, playback position and household settings needed for requested features. Guest features can use browser storage; signed-in features can also use account records. These essential functions are separate from optional audience analytics.
• Optional audience analytics: if you opt in, an analytics identifier, session identifier, device/platform information, title selections, viewing time, search activity, playback events and recommendation interactions. These help us understand viewing and improve the service. Supported players can also send consent-controlled quality diagnostics to Mux.
• Delivery and operational information: network requests can include an IP address, browser/device information and technical errors. Hosting and streaming providers need some of this information to deliver, secure and troubleshoot the service even when optional analytics is off.
• Email updates and support: your email address, signup date, consent to requested updates, and information you choose to send to support. Email-list consent is separate from viewing analytics.
• Creators and partners: account and contact information, rights confirmations, submitted media or delivery links, processing records, invitation recipient and expiry information, and access/audit records needed for intake and administration. A partner workspace is scoped to its authorized channel; other partners do not receive the combined operations dashboard.

Optional analytics: off until you choose

Optional JOONBO analytics starts off. "Essential only" keeps it off; "Allow analytics" opts in. You can withdraw at Privacy Choices. Declining stops optional events in the browser, and the event API independently checks the server preference before recording events. Supported JOONBO players also stop their Mux quality-analytics monitor when consent is withdrawn. Kids Mode always disables optional analytics.

Signed-in choices are stored against the account and can be read across devices. Guest choices use an essential preference cookie and apply to that browser and site origin. Different browsers, browser profiles or domains can have separate cookies and sign-in states. If saving a preference fails, the current page keeps optional analytics off and asks you to retry. Account or server updates may be reflected on another open page when it refreshes or regains focus. A request already sent before withdrawal cannot be unsent. Withdrawing consent does not automatically delete information already collected; contact us to request deletion.

Browser privacy signals and advertising

When a browser sends Global Privacy Control (GPC) or Do Not Track (DNT), JOONBO disables optional JOONBO audience analytics for that browser’s requests, even if an account previously opted in. The web player follows the effective off preference for its Mux analytics. This does not disable necessary media delivery, account security or another provider’s independently controlled services.

The current JOONBO consent controls do not enable personalized advertising; optional advertising consent is off. JOONBO may show its own promotions, and authorized third-party streams or external players may have their own advertising and operational measurement. An analytics opt-out is not a promise of ad-free playback. We do not provide newsletter addresses, account-connection tokens or protected child-profile records to advertisers through these features. Before activating materially different advertising or data-sharing uses under JOONBO’s control, we must update disclosures and apply the required choices. A provider’s independent practices are described in its own notice.

Service providers and disclosures

We use providers for hosting, authentication, video delivery, storage and technical processing, including the OpenAI/ChatGPT sign-in service and hosting infrastructure, Mux for supported streaming and diagnostics, and Google/YouTube for optional connections or embedded playback. Delivery sources can include other authorized streaming providers. Providers can receive the technical information necessary for their service. Optional viewing analytics can include a title or playback identifier; do not opt in if you do not want optional viewing events collected.

Review OpenAI’s privacy information, Mux’s privacy information and Google’s privacy information. An embedded or external service may process data when you choose to use it, even if JOONBO’s optional analytics is off. We may also disclose information when reasonably needed to comply with law, protect service security, address rights complaints or carry out an authorized business transaction with appropriate safeguards.

Optional YouTube connection

With your Google authorization, JOONBO uses YouTube API Services and the youtube.readonly scope to read up to 12 subscribed channels and display links in My Services. We do not use that connection to upload videos or change your subscriptions. Google access and refresh tokens are encrypted server-side and tied to your account. The subscribed-channel list is requested when you open My Services rather than kept as a separate catalog.

Disconnect in My Services to remove the stored connection tokens and request revocation at Google. You can also revoke access in Google’s security settings. Disconnecting does not delete information held independently by Google. Separately, choosing an episode that uses a YouTube player can communicate with YouTube.

Children and household profiles

Read the Children’s Privacy Notice for protected profiles, essential progress and daily-limit information, parent access and deletion choices. Children’s viewing does not use optional JOONBO analytics, JOONBO advertising features, social interactions or general live-channel discovery. A household PIN controls access; it is not a substitute for any legally required verifiable parental consent.

Retention and deletion

Browser data lasts for the periods in the storage inventory or until cleared. Account preferences, viewing features, newsletter subscriptions and content-administration records are retained for their service purpose, while needed for an active relationship, or for an applicable legal, security or dispute-related need. We do not currently promise one universal deletion period for all records.

Protected Kids progress older than 30 days and daily-limit records older than two days are eligible for the existing cleanup routine when profile maintenance is accessed. Expired playback resources and sessions are also cleaned up through those routines. Parents can clear history or delete a child profile without waiting for that cleanup. This is access-triggered maintenance, not a claim that every provider runs a daily deletion job.

To request access, correction or deletion, email us with enough information to identify your account or request. Do not send passwords, a parent PIN or identity documents in the initial email. We may need proportionate verification before handling account data. We will explain records that must be retained and respond as required by applicable law. Deleting browser data does not itself delete server records or third-party records.

Your choices and rights

Depending on applicable law, you may have rights to access, correct or delete personal information; withdraw consent; or object to or limit particular uses, including applicable sale, sharing or targeted-advertising uses. Contact us to exercise a right or question our practices. We do not require optional analytics to watch available content, and email updates require their own signup choice. To stop updates, use an unsubscribe option provided with a message or email us for removal.

Keep in mind that JOONBO’s business and partner data can include another person’s confidential information; access requests do not grant access to another account or channel. We may keep limited records needed to document a privacy request or comply with law.

Security, transfers and changes

We use server-side access checks, protected session cookies and encryption for supported credentials. No internet service can promise perfect security. Providers may process information in the United States and other locations where they operate; an account does not establish that all data stays in your country. We will update this notice when practices change and obtain additional consent when required. Continued use alone does not opt you into optional analytics.